Benefits of Switching to a Cloud Based Phone System

Published on 31 March 2021

Hosted telephony or a cloud-based phone system could be the way to go if you are exploring your business options. Whether you’re a small business just starting or a large company that employs hundreds of employees, the benefits of using a cloud-based phone system over the more traditional private branch exchange (PBX) far outweigh the drawbacks.

Why Your Small Business Should use a Cloud-Based System

Having a phone system that lives within the cloud is ideal for all sizes of business. The most significant initial advantage for new companies is that a cloud phone system can grow along with the business. This convenience allows start-up businesses to have only the number of users they require with the ability to expand later. The company saves on costly servers that require regular maintenance, not to mention the physical space saved on-site. This flexible approach that a cloud-based system can offer makes them an obvious choice for flourishing businesses.

Another immediate advantage of cloud-based phone systems is that they are seamlessly adaptable to working with other devices. They can be used with devices such as smartphones, computer software, and even virtual assistants. This opens the doors of opportunity for small businesses, allowing them to extend their reach within their specialisation and work from anywhere. Working on the go increases productivity throughout the day as employees can always be reached, no matter where they are.

Cloud-Based Phones for Large Business

It’s not just beneficial for smaller businesses, however. Larger firms that use multiple-channels of communication will find that using cloud-based phone systems put them in greater control of their communication. Integrating everyday communications with the applications it uses for daily activities helps streamline the processes and become more efficient. As larger businesses are likely to have more day-to-day traffic, keeping up with queries and organising them can become a monumental task. 

By integrating a virtual receptionist (VR) to phone queries, you give your customers other options to reach you. Customers can be directed to specific departments matched with their query and can also leave messages with the VR if no one is available to speak with them. By having this service integrated with your phones, your customers will have an easy point of contact and are likely to continue working with you in the future.

As large businesses depend on communication for their daily operations, it can give peace of mind to know that hosted telephony is likely to be unaffected by external conditions. In the colder months when storms and strong winds hit, unlike PBX systems, cloud-based systems are likely to be unaffected. This service continuity allows businesses to stay online and working while competitors still using the PBX system might struggle with technical issues that can be costly and time-consuming.

With the ever-growing possibilities, choosing a cloud-based phone system to organise your business’s communication is undoubtedly something to consider. Whether it’s because you want peace of mind, a system that can scale with your business, or total control of your company’s communication channels, a cloud-based phone system can take care of these needs allowing your business to focus on what’s important.

If you would like to find out more about hosted telephony for your business, get in contact with us at Bluebell today on 01908 044202. Alternatively, visit our contact page and send us a message.