How To Find The Right Phone System For A Business

Published on 29 January 2021

In the modern age, communication is everything if you want to run a business efficiently and effectively. However, getting telecommunications set up for your office or business HQ can become a bit of a muddle if you are not sure what to look for. What is it about VoIP that is so appealing? Are there hosted telephony options that are better suited to some types of businesses than others?

In this quick guide, we are going to look at different types of telephony for businesses and will consider which options are likely to fit your corporate profile the best.

What Phone Features Do You Need?

It is safe to say that VoIP, or Voice Over Internet Protocol, is becoming the leading standard. This means that voice calls for offices and commercial buildings in the modern age largely take place over data connections.

VoIP is endlessly flexible. There are many different options and features that you can consider when setting up telephony for your business. It’s worth considering what your business needs in the long term if you are going to install a scalable telecommunications system.

For example, do you envision using conference calls mainly in the years to come? What about automated line switching? Maybe you need to set up a virtual switchboard so you can connect callers to the right departments.

Think About Flexibility

There is the fact that VoIP is making things easier for callers and business owners to stay connected, but have you thought about flexibility?

Hosted VoIP is helping to make things that little bit easier on office managers and teams which are branching out into home working and remote calls.

Given the shift towards remote working that occurred in 2020, it is safe to say that more and more businesses will be looking to go fully mobile. It is therefore a really good idea to look at whether or not you need this flexibility – is it something you want to prioritise?

Different Types of Phone Systems

It’s not just VoIP you need to think about. There are several different phone system types that all operate slightly differently. Here’s a quick rundown of what’s out there, and what you can expect.

• PBX – This is a private network service that allows you to route all your calls in and out of the business completely privately. It’s easier to scale and is generally more efficient, as well as cost-effective.
• Multi-Line – This tends to be an entry-level telephony option as it is not necessarily very complex. However, this is a mainly manual telephony set up and means you will need to connect multiple users and lines to the same system – hence the name!
• Cloud – You can take your telephony completely off-site via cloud hosting. It tends to be a great option if you are looking to cut down on maintenance costs and general hassle. VoIP and cloud systems go hand in hand.

Choosing the best telephony system for your business doesn’t have to be complex. There are plenty of different ways to make your business’s life easier!

If you would like further information on phone systems for your business or advice on which is best for you, get in contact with us today on 01908 0442020. Alternatively, you can send a message via our contact form.